I see U-haul everywhere. Trucks, Vans.... I was moving out
from one apartment to another. I only had very few items (one bedroom stuffs)
to move so I decided to rent a van. I reserved the van online but on the day of
moving out I realized that the van might not be big enough so I called the
U-haul regional office an hour before my scheduled pickup and the lady who
picked up the phone was kind enough to change my reservation from van to a 10ft
truck and my pick up time was set to 1:30 Pm (3 miles from where I live). I
reached there at 1:15 Pm and asked for my rented truck. The lady at the desk
(Mary) was very rude and said that there was no 10 ft truck, infact there was
not a single truck at that location. Now before changing my reservation from
van to truck I actually made a call to U-haul at that location and talked to
Mary. On phone, She said there was nothing available at her place which I
totally understand. The staff from regional office somehow booked my
reservation at the same location. When I reached there and asked for my rented
truck, Mary bursted on me and angrily said,"I already told you on phone
that there wasn't any truck here. Why did you even come here?" I gave her
my reservation number and said I am here to pick my truck. She didnt seem
pleased. Anyhow there is no truck its not her fault. I got infuriated by her
attitude and said,"I had a reservation here for a truck and is it my fault
that there is no truck here? This is your problem. Solve it!" She just sat
there and did nothing to help. I stepped out of that office and called the
regional office again but this time a guy picks up the phone and I told him
about my reservation. This guy(regional office) on the phone couldn't find a truck
of my size and said there is a 14 ft truck available at 3:00Pm which is 20
miles away. I said that is quite far as I was already tired of their drama.
This guys tells me,"Hang up the Phone and cancel your reservation" in
a very rough tone. I mean what is up with these people at U-haul. I had already
made some important appointment for that evening and all I had was a small
window of time to move out and these guys were not cooperative at all. I ended
up getting a 14ft U-haul truck at 4:30pm (7miles aways) and had to cancel my
other appointment. Was a very stressful and tiring day. I sat down today and
googled "U-haul how can my voice be heard" and to my surprise I found
100s of customers having same kind of problems (Bad customer service from
U-haul).I'll never recommend anyone to U-haul. I might be 0.000001% of their
entire customer but do hell with that, you guys lost 0.000001% of your
customer.

Can you give some alternative name instead of U-haul. Because i simply know this service to move in or out.

some alternative names would be Budget truck rental, Enterprise, Penske and all that.

They are not good either, few locations to pickup and drop.....and few equipments available.

when i went through your post, i found that you tried to change your reservation at the last hours........it is hard to find new equipment in the last hour becasue all trucks and vans are busy in service. especially in the week-end, you even  can not find anything available.

U-haul dealers are not U-haul, they are just part time or side business......that's the reason all the dealers are not customer friendly.

ah dude..i gotta move my stuff in 3 days and was planning on getting uhaul.  I will verify with them a couple of times before I actually go there :)

yea i never had that experience from u haul... used it couple times and infact i was able to change the size in the office when i went there... they were good... i guess you just had a bad experience... am satisfied with u haul...

Try Ryder. They specialize in van and truck rentals.

Ratto Kattu ji, why dont you make your story short like your kattu...the story is so long like my sari...

Anyway, I know the pain, I had a same experience from u-haul.

Go to BBB.com and report your problem there. writing here doesn't do much to Uhaul.

I had already posted my problem in epinions.com. I know I tried to change my reservation at the last moment. May be it was my fault but hey I am a customer and customer satisfaction is their job......

Ratokattu.....I assume who change your reservation didn't know shit. but you have to understand that you made a change in ur reservation at the very end and there is a saying in english "you snooze you loose" thats exctaly what happened to you there big guy. Telling you ther truth. I never rented from u-haul because all their trucks looks real old but rented from budget and never had any problem. But the fact is if you go to postoffice pick up that change in address envelope there is 20% off coupon in there from budget.